Author
Published
September 19, 2025
Updated
September 19, 2025
MOBI LABS
BETA
v0.1.0
Introducing Otto from MOBI Labs
AI‑powered message assistant to help restaurant brands respond faster, personalize at scale, and engage guests intelligently.
MOBI LABS
BETA
v0.1.0
AI‑powered message assistant to help restaurant brands respond faster, personalize at scale, and engage guests intelligently.
Author
Published
September 19, 2025
Updated
September 19, 2025
Overview
Otto is MOBI Labs’ experimental AI‑powered message assistant, built to help restaurants deliver faster, smarter guest communications.
Whether it’s answering common queries, sending personalized follow‑ups, or managing incoming messages across SMS/app channels, Otto uses machine learning to reduce manual workload without sacrificing personal touch.
Key Benefits
Key Features
Pre‑trained templates for common queries (hours, menu changes, reservations) so OTTO can reply automatically.
Send follow‑ups or prompts based on guest activity (e.g. order placed, loyalty status, no‑shows).
OTTO connects to your existing phone system to answer real guest calls — instantly and intelligently, 24/7.
Demonstrated $35K in annual savings via automation and reduced manual workload.
Who this is for
Launch Checklist
Metrics
70% faster replies to common guest queries
Handles 50-60% of guest FAQs without manual intervention
A. You’ll have oversight: OTTO flags uncertain questions for manual review, and logs are visible for quality control.
A. Yes — you supply your voice guidelines; OTTO learns and adapts over time via review and feedback.
A. No — OTTO is built directly into your MOBI Admin dashboard so everything stays in one place.
A. Yes. Basic reporting is available at launch with deeper performance tracking on the roadmap.
A. Yes. RevUp includes controls to cap redemptions and tailor eligibility.
A. Absolutely. You can trigger messages based on MOBI points, stamps, or voucher activity.
A. Yes. You can automate recurring offers like “20% off Tuesdays” without lifting a finger.
A. No — it’s built directly into your MOBI Admin panel. Just log in and start.
