
Author
Scott Fox
Chief AI Officer
Published
September 19, 2025
Updated
May 12, 2026
LIVE
AI phone assistant that answers calls and takes orders direct to your kitchen printer — 24/7, without pulling staff off the floor.

Overview

Otto is MOBI's AI phone assistant, purpose-built for restaurants that can't afford to miss a call.
When a customer rings to place an order, Otto picks up immediately, takes the order through a natural voice conversation, and sends it direct to your kitchen printer. No staff required, no hold music, no missed orders.
Whether it's the dinner rush or 11pm on a Sunday, Otto handles every call with the same speed and consistency, so your team can stay focused on the floor.
Key Benefits

Key Features
Otto takes the order, confirms pricing, and sends it straight to your kitchen printer or POS. No staff needed.
Otto books the table, handles cancellations, and manages group enquiries around the clock.
Otto answers questions about hours, menu items, allergens, parking, and more. Instantly, every time.
Otto listens, captures the details, and routes complaints to the right person with a full transcript.
Who this is for

Launch Checklist

Metrics
$150K/year
62% of calls
1 in 3 calls
0 new hires
A. Yes. Otto integrates directly with MOBI so phone orders flow into your existing setup the same way online orders do.
A. Yes. Otto is trained on your full menu including modifiers, add-ons, and substitutions. You can update availability in real time when items change.
A. Yes. Otto answers calls around the clock. Around 1 in 3 calls come in outside trading hours, and Otto handles every one.
A. Otto takes phone orders, books reservations, answers questions about hours, menu, and allergens, and captures customer complaints, all without staff involvement.
A. Most venues are live within one business day. You provide your menu and preferences, and the Otto team handles the setup.
A. Yes. If a call needs human attention, Otto transfers it cleanly with full context so nothing gets lost.
A. Yes. You set the tone and style during setup and Otto adapts to sound like your venue, not a generic robot.
A. No. Otto works with your existing number. Customers call the same number they always have, and calls route through Otto in the background.