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Never Miss a Phone Order Again with Otto

AI phone assistant that answers calls and takes orders direct to your kitchen printer — 24/7, without pulling staff off the floor.

Author

Scott Fox

Chief AI Officer

Published

September 19, 2025

Updated

May 12, 2026

Overview

What is Otto?

Otto is MOBI's AI phone assistant, purpose-built for restaurants that can't afford to miss a call.

When a customer rings to place an order, Otto picks up immediately, takes the order through a natural voice conversation, and sends it direct to your kitchen printer. No staff required, no hold music, no missed orders.

Whether it's the dinner rush or 11pm on a Sunday, Otto handles every call with the same speed and consistency, so your team can stay focused on the floor.

Key Benefits

What does Otto enable?

  • Takes phone orders and routes them straight to your kitchen or POS
  • Books reservations and handles cancellations, 24/7
  • Answers common questions about hours, menu, allergens, and parking
  • Captures complaints and routes them to the right person

Key Features

Otto Features

Phone Orders

Otto takes the order, confirms pricing, and sends it straight to your kitchen printer or POS. No staff needed.

Reservations

Otto books the table, handles cancellations, and manages group enquiries around the clock.

Customer Questions

Otto answers questions about hours, menu items, allergens, parking, and more. Instantly, every time.

Complaint Handling

Otto listens, captures the details, and routes complaints to the right person with a full transcript.

Who this is for

Otto is built for

  • Restaurants and cafes managing high call volumes during service
  • Venues losing orders to missed or unanswered after-hours calls
  • Multi-site operators wanting consistent phone coverage across locations
  • Any hospitality business where staff can't always get to the phone

Launch Checklist

What You’ll Need

  • Your existing phone number (Otto works with it as-is)
  • Your current menu and key venue information
  • Brand voice preferences (tone and style)
  • We'll get you set up with a printer if you need so you can start taking orders

Metrics

Results from Early Testing

$150K/year

Phone order revenue captured annually

62% of calls

Convert directly to orders

1 in 3 calls

Come in after hours, handled automatically

0 new hires

Needed to manage peak call volume

FAQs

Q. Does Otto integrate with MOBI?

A. Yes. Otto integrates directly with MOBI so phone orders flow into your existing setup the same way online orders do.

Q. Can Otto handle menu modifiers and substitutions?

A. Yes. Otto is trained on your full menu including modifiers, add-ons, and substitutions. You can update availability in real time when items change.

Q. Does Otto answer calls after hours?

A. Yes. Otto answers calls around the clock. Around 1 in 3 calls come in outside trading hours, and Otto handles every one.

Q. What can Otto handle on a call?

A. Otto takes phone orders, books reservations, answers questions about hours, menu, and allergens, and captures customer complaints, all without staff involvement.

Q. How quickly can Otto go live?

A. Most venues are live within one business day. You provide your menu and preferences, and the Otto team handles the setup.

Q. Can Otto transfer calls to a staff member?

A. Yes. If a call needs human attention, Otto transfers it cleanly with full context so nothing gets lost.

Q. Can Otto match our brand voice and style?

A. Yes. You set the tone and style during setup and Otto adapts to sound like your venue, not a generic robot.

Q. Does Otto need its own phone number?

A. No. Otto works with your existing number. Customers call the same number they always have, and calls route through Otto in the background.

Take control of your digital future. Join MOBI.

Ready to get started? Find out how MOBI can integrate seamlessly into your existing operations to provide a uniquely powerful digital experience.  

Give it a go
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